Henna Inam – Managing Team Conflict

Managing Team Conflict

By: Henna Inam

Level: Intermediate

Duration: 1h 10m

Released: May 10, 2018

Description:

When you bring people together, conflict is a natural part of the dynamic. How leaders choose to manage these inevitable disagreements can make the difference between a dysfunctional team and a successful one. In this course, instructor Henna Inam shares strategies and techniques that can help you confidently lead through conflict. Throughout the course, Henna provides direct instruction, exercises, and scenarios that play out common team conflict situations. Discover why team conflict is necessary for success and how to determine whether a conflict is healthy or unhealthy. Review how to resolve style differences, remain both assertive and cooperative in the midst of a conflict, and leverage different conflict management styles to defuse tricky situations.

Topics include:

• Determining if your team’s conflict is healthy or unhealthy
• Resolving trust issues in team conflict
• Aligning individual and team goals
• Being both assertive and cooperative in team conflict
• Resolving conflict during change or ambiguity
• Using different team conflict management styles

Contents:

• Introduction
• 1. Sources of Team Conflict
• 2. Conflict Resolution Skills
• 3. Identify and Apply Conflict Behaviors
• Conclusion

Author:

Leadership expert Henna Inam is a team coach, author, and a former C-level leader at Fortune 500 companies.

As the CEO of Transformational Leadership Inc, Henna is an executive coach to C-level leaders who are creating transformation within organizations such as The Coca-Cola Company, The Home Depot, E.W. Scripps, and AMC Theatres. As a trusted advisor to these leaders, she helps them transform from within to create cultures of innovation, trust, and inclusion. Henna has 20+ years of experience in marketing, finance, and sales and has lived or worked in seven countries across four continents. She is the author of Wired for Authenticity, which won Leadership Book of the Year 2016. Her cutting-edge insights are regularly featured on Forbes.com and she has appeared on Fox Business, NPR, and CNNMoney online. Henna serves on the board of Engro Corporation, where she is also part of the Board Compensation Committee. She is also an organizer for TEDxWomen in Atlanta, GA.

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