Stone River Elearning – Six Sigma Green Belt Masterclass
Note: The proper order to take up the Six Sigma courses is as below
What you’ll learn
- Make Your Resume Lucrative: Become a Certified Six Sigma Green Belt
- Get Noticed by Top Management: Solve Complex Statistical Problems on Minitab
- Gain the Trust of Your Peers: Get Hands-on Expertise on 100+ Lean and Six Sigma Tools and Techniques
- Get Fast-paced Career Growth: Talk the Cost-Savings Language of Your Management
- Get a Pay Hike: Become Visible at All Levels in Your Organization
- Get Your Dream Job, Stand Out of the Competition & Impress Your Interviewer: Thoroughly Absorb the Content of this Course
- Master the art of creating Lean Six Sigma Green Belt Project Storyboard
- Answer tough interview questions like a PRO
- Get access to 16+ hours of training, 470+ lectures and 300+ downloadable supplements
- You should have completed Yellow Belt Certification
- Anyone from Transaction Processing, Business Process Outsourcing (BPO), Back-Office, Knowledge Process Outsourcing (KPO), Voice and Non-Voice Service Industry, Customer Service Industry, etc can take this course
- This course may not be for those who are from non-service industries
Course Curriculum
- Preview
Course Introduction (9:46)
- Preview
Does Six Sigma Tools/Techniques give you the Power to Change Business Outcomes? (18:12)
- AIGPE Six Sigma Green Belt Certification Requirements (6:46)
- Important – Additional Instructions (0:57)
- Downloadable Resources
- Six Sigma Introduction Phase (1:10)
- Section Introduction (0:47)
- My Definition of Quality (1:33)
- Key Examples that explain the definition of Quality (4:10)
- Different Definitions of Quality by Quality Gurus (2:40)
- Section Introduction (0:49)
- What is BPR? (3:43)
- The BPR Example (2:44)
- BPR vs. Six Sigma – A Comparison (2:04)
- Proficiency Hacks: Consulting 101 (11:36)
- Section Conclusion (11:36)
- Quiz 1: BPR vs. Six Sigma
- Section Introduction (1:25)
- What is Six Sigma? (3:40)
- History of Six Sigma (4:48)
- Why Six Sigma? (2:58)
- What is Sigma? – Definition 01 (2:07)
- What is Sigma? – Definition 02 (2:49)
- Six Sigma: What does it mean? (2:15)
- Six Sigma: How is it done? (1:10)
- The Focus of Six Sigma (2:14)
- Section Conclusion (1:51)
- Quiz 2: Introduction to Six Sigma
- Section Introduction (1:18)
- How Sigma Belts Originated? (2:13)
- Six Sigma: Role Player – Champion (0:39)
- Six Sigma: Role Player – Master Black Belt (1:26)
- Six Sigma: Role Player – Black Belt (1:18)
- Six Sigma: Role Player – Green Belt (0:50)
- Six Sigma: Role Player – Yellow Belt and White Belt (0:41)
- Proficiency Hack: Six Sigma Green Belt (2:42)
- Section Conclusion (1:23)
- Quiz: Six Sigma Role Player
- Section Introduction (1:10)
- What is Lean? (2:56)
- More about Lean Techniques (3:01)
- Lean in Service (1:48)
- What is Kaizen? (1:09)
- Section Conclusion (0:55)
- Quiz: Lean vs. Kaizen
- Section Introduction (1:10)
- Introduction to the Cause-Solution Matrix (0:53)
- Grid: Known Causes and Simple Solutions (0:53)
- Grid: Known Causes and Simple Solutions (continued…) (1:51)
- Grid: Known Causes and Complex Solutions (1:05)
- Grid: Unknown Causes and Complex Solutions (0:34)
- Grid: Unknown Causes and Simple Solutions (1:08)
- Proficiency Hacks: Cause Solution Grid (4:26)
- Activity: Identify the Project Type using the Cause Solution Grid (2:02)
- Activity Solution: Identify the Project Type using the Cause Solution Grid (7:44)
- Section Conclusion (1:03)
- Section Introduction (1:17)
- What is Statistics? (4:39)
- Introduction to Inferential Statistics (1:44)
- Section Introduction (1:19)
- What is Descriptive Statistics? (1:37)
- What is Mean? (3:16)
- What is Median? (1:20)
- What is Mode? (1:08)
- What are Quartiles? (3:43)
- Activity: Measure the Central Tendency of the Data (0:52)
- Activity Solution: Measure the Central Tendency of the Data (2:12)
- Section Conclusion (1:03)
- Section Introduction (0:59)
- What is Standard Deviation? (1:36)
- What is Variance? (0:52)
- What is Range? (1:12)
- Proficiency Hacks: Mean and Standard Deviation (5:22)
- Activity: Measure the Spread / Variation / Dispersion of the Data (0:53)
- Activity Solution: Measure the Spread / Variation / Dispersion of the Data (2:13)
- Section Conclusion (1:22)
- Section Introduction (1:26)
- What are the different Process Problems? Part 01 (1:31)
- What are the different Process Problems? Part 02 (1:08)
- What are the characteristics of a successful Six Sigma Project? (4:57)
- Section Conclusion (1:04)
- Section Introduction (0:32)
- Process Focus: What is Process Baseline? (1:03)
- Process Focus: What is Process Entitlement? (1:15)
- Process Focus: What is Process Benchmark (0:51)
- Section Conclusion (2:04)
- The Define Phase Overview (3:55)
- The Measure Phase Overview (2:03)
- The Analyze Phase Overview (2:48)
- The Improve Phase Overview (1:55)
- The Control Phase Overview (3:52)
- Introduction to Case Study (1:05)
- IMF Bank Simulation (1:56)
- How can you help Ethan? (2:44)
- What will you learn in Step 01? (2:37)
- Define Your Customer (2:21)
- Difference between Needs and Requirements (1:53)
- Methods to capture the Voice of Customer (VOC) (2:44)
- Section Conclusion (1:00)
- Quiz 5. Voice of Customer (VOC)
- Section Introduction (1:10)
- What is an Affinity Diagram? (2:21)
- Steps to create an Affinity Diagram (3:40)
- Activity: Create an Affinity Diagram (1:39)
- Activity Solution: Create an Affinity Diagram (1:01)
- Section Conclusion (0:44)
- Section Introduction (1:05)
- Translating Needs to Requirements (4:37)
- Activity: Translate Needs to Requirements (1:12)
- Activity Solution: Translate Needs to Requirements (10:38)
- Section Conclusion (0:50)
- Section Introduction (1:18)
- What is Kano Analysis? (3:40)
- How to prioritize requirements using Kano Analysis? (6:48)
- Activity: Prioritize Requirements using Kano Analysis (1:22)
- Activity Solution: Prioritize Requirements using Kano Analysis (5:00)
- Section Conclusion (0:45)
- Section Introduction (2:04)
- What is a CTQ Drill Down Tree? (4:26)
- Activity: Convert Prioritized Requirements to Metrics (1:30)
- Activity Solution: Convert Prioritized Requirements to Metrics (2:14)
- Section Conclusion (1:03)
- What will you learn in Step 02? (2:09)
- Introduction to the Project Charter (1:44)
- Create your Project Business Case (11:58)
- Create your Project Problem Statement (3:18)
- Create your Project Goal Statement (1:12)
- Create your Project Scope Statement (2:35)
- Select your Project Team (4:27)
- Create your Project Milestones (2:38)
- Activity: Create your Project Charter (2:22)
- Activity Solution: Create your Project Charter (3:56)
- Proficiency Hacks: Project Charter (1:48)
- Section Conclusion (0:56)
- Section Introduction (1:19)
- Project Acceptability and Introduction to CAP Tools (4:12)
- What is ARMI? (2:23)
- What is RACI? (2:32)
- Threat vs. Opportunity Matrix (2:10)
- Stakeholder Analysis (7:33)
- Elevator Speech (3:09)
- Activity: Create an Elevator Speech for IMF Bank (1:05)
- Activity Solution: Create an Elevator Speech for IMF Bank (1:39)
- Communications Plan (3:15)
- Real Life Anecdote: Stakeholder Analysis (4:23)
- Section Conclusion (1:05)
- What will you learn in Step 03? (2:10)
- Process Mapping Overview (5:06)
- What are the steps to construct a SIPOC Diagram? (1:49)
- Activity: Create your SIPOC (0:48)
- Activity Solution: Create Your SIPOC (2:31)
- Real Life Anecdote: SIPOC (14:28)
- Section Conclusion (3:30)
- Measure Phase Introduction (2:16)
- Section Introduction (0:41)
- What is the difference between Effective and Efficiency Measures? (1:04)
- What is Cost of Poor Quality (COPQ)? (2:54)
- What are 8 Wastes? – Part 01 (4:07)
- What are 8 Wastes? – Part 02 (2:19)
- What is DOWNTIME? (1:25)
- Proficiency Hacks: 8 Wastes (3:09)
- Section Conclusion (0:31)
- Section Introduction (0:51)
- What are Process Maps? (1:54)
- Examples of Commonly Used Process Mapping Symbols (2:35)
- Steps to Create Process Maps (1:51)
- Different types of Process Maps (2:37)
- Activity: Create Your Process Maps (1:06)
- Activity Solution: Create Your Process Maps (5:17)
- Proficiency Hacks: Process Maps (1:12)
- Section Conclusion (0:54)
- Section Introduction (0:44)
- What are Value Stream Maps? (3:59)
- VSM Icons (2:30)
- Steps to complete a VSM (5:24)
- Activity: Create Your VSM (0:47)
- Activity Solution: Create Your VSM (1:12)
- Section Conclusion (0:42)
- Section Introduction (0:51)
- What is Takt Time? (2:30)
- Activity: Calculate Takt Time (1:02)
- Activity Solution: Calculate Takt Time (1:41)
- Section Conclusion (1:22)
- What will you learn in Step 05? (3:31)
- Types of Data – Continuous vs. Discrete (2:49)
- Examples of Continuous and Discrete Data (2:29)
- Activity: Identify the Data Types (0:47)
- Activity Solution: Identify the Data Types (2:54)
- Proficiency Hacks: Data Types (2:13)
- Section Conclusion (0:40)
- Section Introduction (0:38)
- XY Matrix (1:41)
- What are the steps to create an XY Matrix? (3:59)
- Activity: XY Matrix (1:47)
- Activity Solution: XY Matrix (1:42)
- Section Conclusion (0:45)
- Section Introduction (1:08)
- What is a Data Collection Plan? (2:41)
- Building a Data Collection Plan (0:52)
- Developing and Defining Operational Definitions (1:14)
- What are the Stratification Factors? (1:45)
- Data Collection for Existing vs. New Data (1:13)
- How will the data be collected? (0:36)
- Who will collect the data? (2:01)
- When will the data be collected? (0:33)
- Section Conclusion (0:46)
- Section Introduction (1:54)
- Sampling and Sampling Techniques (1:09)
- Sampling Approaches – Simple Random Sampling (0:46)
- Sampling Approaches – Stratified Random Sampling (1:11)
- Sampling Approaches – Systematic Sampling (0:26)
- Sampling Approaches – Cluster Sampling (0:35)
- Activity: Sampling Approaches (0:45)
- Activity Solution: Sampling Approaches (3:25)
- Sample Size Formula – Continuous Data (2:07)
- Sample Size Formula – Discrete Data (2:29)
- Activity: Sample Size Formula (0:41)
- Activity Solution: Sample Size Formula (3:08)
- Section Conclusion (0:55)
- Section Introduction (2:03)
- What is Measurement System Analysis (MSA)? (2:19)
- Measurement System – Components of Variation (1:03)
- Measurement System Errors (3:38)
- Real Life Anecdote: Measurement System Analysis (7:40)
- Section Conclusion (0:44)
- Quiz 6. Measurement System Analysis (MSA)
- Introduction to Minitab and Steps to Download the Trial Version (4:09)
- What will you learn in Step 06? (2:46)
- What is Data Stability? (2:44)
- What are the Special Cause Patterns of a Run Chart? (2:43)
- How to Create a Run Chart on Minitab? (4:32)
- Activity: Create Your Run Chart in Minitab (0:57)
- Activity Solution: Create Your Run Chart in Minitab (1:27)
- Proficiency Hacks: Run Chart (1:38)
- Section Conclusion (0:56)
- Section Introduction (0:55)
- Normal Distribution (7:14)
- What is a Central Limit Theorem? (1:41)
- How to check Normality on Minitab? (4:01)
- Activity: Normality Test on Minitab (0:53)
- Activity Solution: Normality Test on Minitab (1:09)
- Section Conclusion (1:01)
- Section Introduction (1:02)
- What is Yield? (0:30)
- What is Classic Yield? (0:44)
- What is First Time Yield? (1:02)
- What is Rolled Throughput Yield (RTY)? (1:23)
- Activity: Calculate the Classic Yield, First Time Yield and RTY (1:04)
- Activity Solution: Calculate the Classic Yield, First Time Yield and RTY (1:54)
- Section Conclusion (0:41)
- Section Introduction (1:34)
- What is Sigma Shift? (3:05)
- Introduction to DUDO (4:07)
- How do you calculate process sigma for Discrete Data? (4:16)
- Activity: Calculate Process Capability – Discrete Data (0:48)
- Activity Solution: Calculate Process Capability – Discrete Data (1:34)
- Section Conclusion (1:02)
- Section Introduction (1:12)
- What are Specification Limits? (2:57)
- Process Sigma Calculation – Continuous Data (4:16)
- Activity: Calculate Process Capability – Continuous Data (1:05)
- Activity Solution: Calculate Process Capability – Continuous Data (3:24)
- Step 06 and Section Conclusion (2:37)
- Introduction – Analyze Phase (1:55)
- What will you learn in Step 07? (4:34)
- What is Brainstorming? (3:54)
- What is a Fishbone Diagram? (3:49)
- What is a 5 Why Analysis? (5:32)
- Activity: Identify the Performance Gaps (Trivial Many Root Causes) (1:22)
- Activity Solution: Identify the Performance Gaps (Trivial Many Root Causes) (3:58)
- Step 07 and Section Conclusion (0:37)
- What will you learn in Step 08? (1:11)
- What is a Pareto Chart? (0:57)
- How to create a Pareto Chart on Minitab? (2:15)
- Activity: Create your Pareto Chart (1:12)
- Activity Solution: Create your Pareto Chart (1:15)
- Section Conclusion (0:23)
- Section Introduction (0:27)
- How to create a Box Plot on Minitab? (1:40)
- What is a Box Plot? (1:54)
- Activity: Create your Box Plot (0:50)
- Activity Solution: Create your Box Plot (2:30)
- Real Life Anecdote – Box Plot (15:54)
- What is a Scatter Plot? (1:42)
- How to create a Scatterplot on Minitab? (2:13)
- Activity: Create your Scatter Plot (0:53)
- Activity Solution: Create your Scatter Plot (1:36)
- What is Multi-voting? (1:27)
- Multi-voting Example (2:29)
- What is Control Impact Matrix? (1:15)
- Control Impact Matrix Example (1:22)
- Step 08 and Section Conclusion (0:42)
- What will you learn in Step 09? (2:23)
- Hypothesis Testing – Introduction (1:35)
- Hypothesis Testing – Mechanism and Steps involved (1:34)
- Section Introduction (0:20)
- Step 01. Identify the Hypothesis Test (2:40)
- Advanced Learning: Identify Different Hypothesis Tests (3:17)
- Activity: Identify the Hypothesis Test (1:29)
- Activity Solution: Identify the Hypothesis Test (9:01)
- Section Introduction (0:36)
- Activity: Write the Null and Alternative Hypothesis (0:33)
- Activity Solution: Write the Null and Alternative Hypothesis (5:16)
- Section Introduction (0:45)
- Confidence Level and Significance Level (1:46)
- What is P-Value? (0:33)
- Section Introduction (0:53)
- 1-Sample t test on Minitab (3:28)
- Activity: Perform your 1-Sample t test (0:57)
- Activity Solution: Perform your 1-Sample t test (2:59)
- Real Life Anecdote: 1-Sample t test (6:20)
- Section Introduction (2:46)
- 2-Sample t test on Minitab (4:11)
- Activity: Perform your 2-Sample t test (1:13)
- Activity Solution: Perform your 2-Sample t test (3:35)
- Section Introduction (1:27)
- Paired t test on Minitab – Part 01 (1:57)
- Paired t test on Minitab – Part 02 (2:27)
- Activity: Perform your Paired t test (1:24)
- Activity Solution: Perform your Paired t test – Part 01 (1:19)
- Activity Solution: Perform your Paired t test – Part 02 (1:53)
- Section Introduction (1:07)
- One-Way ANOVA on Minitab – Part 01 (2:16)
- One-Way ANOVA on Minitab – Part 02 (1:58)
- Activity: Perform your One-Way ANOVA (1:03)
- Activity Solution: Perform your One-Way ANOVA – Part 01 (1:28)
- Activity Solution: Perform your One-Way ANOVA – Part 02 (1:44)
- Section Introduction (0:42)
- 1-Variance test on Minitab – Part 01 (1:40)
- 1-Variance test on Minitab – Part 02 (2:37)
- Activity: Perform your 1-Variance test (1:18)
- Activity Solution: Perform your 1-Variance test – Part 01 (1:06)
- Activity Solution: Perform your 1-Variance test – Part 02 (2:19)
- 2-Variance test on Minitab – Part 02 (3:07)
- Activity Solution: Perform your 2-Variance test – Part 01 (1:11)
- Test of Equal Variances on Minitab – Part 01 (2:04)
- Test of Equal Variances on Minitab – Part 02 (2:37)
- Activity: Perform your Test of Equal Variances (1:16)
- Section Introduction (0:50)
- 1-Sample Sign test on Minitab – Part 01 (1:43)
- 1-Sample Sign test on Minitab – Part 02 (1:59)
- Activity: Perform your 1-Sample Sign test (1:20)
- Activity Solution: Perform your 1-Sample Sign test – Part 01 (1:07)
- Activity Solution: Perform your 1-Sample Sign test – Part 02 (1:54)
- Section Introduction (0:47)
- Mann-Whitney test on Minitab – Part 01 (1:27)
- Mann-Whitney test on Minitab – Part 02 (1:51)
- Activity: Perform your Mann-Whitney test (1:25)
- Activity Solution: Perform your Mann-Whitney test – Part 01 (1:10)
- Activity Solution: Perform your Mann-Whitney test – Part 02 (1:44)
- Section Introduction (0:43)
- Mood’s Median test on Minitab – Part 01 (1:47)
- Mood’s Median test on Minitab – Part 02 (1:40)
- Activity: Perform your Mood’s Median test (1:14)
- Activity Solution: Perform your Mood’s Median test – Part 01 (1:33)
- Activity Solution: Perform your Mood’s Median test – Part 02 (1:35)
- Section Introduction (0:29)
- What is Correlation? (0:34)
- Correlation vs. Causation (1:03)
- What is a Correlation Coefficient? (1:55)
- How to perform Correlation Analysis on Minitab? – Part 01 (1:51)
- How to perform Correlation Analysis on Minitab? – Part 02 (2:53)
- Activity: Perform your Correlation Analysis (1:01)
- Activity Solution: Perform your Correlation Analysis – Part 01 (1:05)
- Activity Solution: Perform your Correlation Analysis – Part 02 (1:54)
- Section Conclusion (0:39)
- Section Introduction (3:09)
- Regression Analysis on Minitab
- Activity: Perform your Regression Analysis (0:41)
- Activity Solution: Perform your Regression Analysis (1:37)
- Section Conclusion (0:32)
- Section Introduction (0:35)
- Chi-Square Test on Minitab – Part 01 (1:14)
- Chi-Square Test on Minitab – Part 02 (1:59)
- Activity: Perform your Chi-Square test (1:07)
- Activity Solution: Perform your Chi-Square test – Part 01 (0:56)
- Activity Solution: Perform your Chi-Square test – Part 02 (1:47)
- Section Introduction (0:43)
- 1-Proportion test on Minitab – Part 01 (1:27)
- 1-Proportion test on Minitab – Part 02 (2:05)
- Activity: Perform your 1-Proportion test (0:41)
- Activity Solution: Perform your 1-Proportion test – Part 01 (1:03)
- Activity Solution: Perform your 1-Proportion test – Part 02 (2:04)
- Section Introduction (0:28)
- 2-Proportion test on Minitab – Part 01 (1:34)
- 2-Proportion test on Minitab – Part 02 (1:46)
- Activity: Perform your 2-Proportion test (0:38)
- Activity Solution: Perform your 2-Proportion test – Part 01 (0:45)
- Activity Solution: Perform your 2-Proportion test – Part 02 (1:36)
- Type 01 or Alpha Error (2:02)
- Type 02 or Beta Error (1:24)
- Step 09 and Section Conclusion (2:40)
- Improve Phase Introduction (1:24)
- What will you learn in Step 10? (5:49)
- Benchmarking (5:47)
- Brainwriting (1:15)
- Assumption Busting (4:38)
- What are modified brainstorming techniques? (2:48)
- Section Conclusion (0:49)
- Section Introduction (0:35)
- 5S (1:59)
- Heijunka (0:36)
- Generic Pull (1:05)
- Autonomation (1:22)
- Just In Time (1:51)
- Section Conclusion (0:35)
- Section Introduction (0:49)
- More about Solution Selection Matrix (1:40)
- Step 10 & Section Conclusion (1:10)
- What will you learn in Step 11? (1:20)
- What is a Pilot? (0:42)
- What are the key steps to implement a Pilot? (1:43)
- What is Mistake Proofing? (2:22)
- Example of Mistake-Proofing (2:27)
- Section Introduction (0:34)
- What is FMEA? (1:09)
- Steps to create an FMEA (3:40)
- Section Introduction (0:48)
- What is Implementation Planning? (0:48)
- Implementation Planning Steps (0:46)
- Step 11 & Section Conclusion (0:35)
- What will you learn in Step 12? (0:45)
- Cost Benefit Analysis (1:02)
- Validate Measurement System (0:46)
- Process Capability Re-Analysis (0:37)
- Step 12 & Section Conclusion (1:50)
- Control Phase Introduction (1:25)
- What will you learn in Step 13? (7:06)
- Section Introduction (0:31)
- Visual Management Boards (2:34)
- Team Huddles (1:27)
- Standard Operating Procedures (1:29)
- Go Gemba (1:35)
- Section Conclusion (0:35)
- Section Introduction (0:40)
- What are Control Charts? (1:10)
- Control Limits vs. Specification Limits (0:56)
- Control Charts – In Control (0:30)
- What are the seven Indicators of an Out of Control Process? (1:56)
- Section Conclusion (0:39)
- Section Introduction (0:29)
- Types of Control Charts (4:59)
- How to create an IMR Chart? (2:18)
- How to create an X bar R chart? – Part 01 (0:44)
- How to create an X bar R chart? – Part 02 (1:16)
- How to create an X bar S chart? – Part 01 (0:52)
- How to create an X bar S chart? – Part 02 (0:57)
- Section Conclusion (0:45)
- Section Introduction (0:40)
- How to create an NP chart? – Part 01 (0:34)
- How to create an NP chart? – Part 02 (0:53)
- How to create a P chart? – Part 01 (0:43)
- How to create a P chart? – Part 02 (0:50)
- Section Conclusion (0:35)
- Section Introduction (0:30)
- How to create a c chart? – Part 01 (0:38)
- How to create a c chart? – Part 02 (0:42)
- How to create a u chart? – Part 01 (0:50)
- How to create a u chart? – Part 02 (0:47)
- Section Conclusion (0:27)
- Section Introduction (0:39)
- What is a Control Plan? (2:03)
- Process Owner Sign-Off (1:17)
- Step 13 & Section Conclusion (1:04)
- Introduction – Step 14 and 15 (0:46)
- Introduce Step 14 and Key Actions (1:46)
- Introduce Step 15 and Key Actions (3:11)
- Section Conclusion (1:03)
- Six Sigma Green Belt Journey Recap (7:51)
- Post Course Practice Quiz
- AIGPE Six Sigma Green Belt Certification Exam Guidelines (4:56)
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